Return Policy


All Mobilepart Wholesale parts honors a Lifetime warranty. A return can be made at any time for a refund or store credit based on the current selling price or the original purchase price, whichever is lower. We do not charge a restocking fee for your return.

If, for any reason, you are dissatisfied with your purchase, you can return it to Mobilepart Wholesale. Subject to conditions below.

  • All returns must be in original packaging along with the warranty seal, otherwise warranty on the part will be considered void.
  • Usage by a third-party voids warranty.
  • Mobilepart Wholesale is not responsible for notifying the customer of packages containing extra items.
  • Mobilepart Wholesale is not responsible for the shipping cost if you request any denied products to be shipped back to you.
  • No exchange. 

Once we received and inspected the return items, please allow one business day for store credit to be applied on your Mobilepart Wholesale account. Customers are responsible for keeping track of any updates regarding their returns as this information can be found on your Mobilepart Wholesale account.

Physically damaged-on-arrival products:

  • Please contact customer service immediately after receiving any damaged and/or visibly harmed item. (Including suspicion of damage due to visibly harmed packages before opening)
  • Once Mobilepart Wholesale is notified of incident, a case number will be assigned to your return. Please include case number in the reason when you request for return.
  • Internally defective items do not fall under this category.

Reporting for missing items or items damaged in transit must be notified to Customer Service within 3 business days upon delivery.

Return Rate Monitoring

To ensure the quality of our products and services, we closely monitor the return activities of all our customer accounts. The following actions will be taken based on the return rate of an account:

  1. Initial Warning: If the return rate reaches 20%, an initial warning will be sent to the account holder.
  2. Second Warning: A second warning will be issued if the return rate climbs to 30%.
  3. Account Suspension: Should the return rate reach 40%, the account will be suspended.


Mobilepart Wholesale is not liable for damage due to technician mishandling or lost return items during transit. Influence on decisions for actions taken will solely depend on policies and regulations given by the shipping carrier. Mobilepart Wholesale is not responsible for carrier delays that are out of our control.

Mobilepart Wholesale will not be responsible for any consequential or incidental damage resulting from the use of any merchandise purchased from us. Damages include, but are not limited to, prominent scratches and ripped flex cables.

Mobilepart Wholesale’s liability is limited to the monetary value of the merchandise only.

All return shipping cost is at the sole responsibility of the buyer. In the case of insufficient postage at time of delivery to Mobilepart Wholesale’s returns facility, Mobilepart Wholesale reserves the right to refuse the package.